IBM Briefing 2020

IBM Briefing 2020

Risk USA 2020 - Breakfast Briefing

Reflecting on business continuity management in 2020

November 17, 2020 | 11:00 – 12:00 AM EST

As business continuity management (BCM) and operational resiliency topics have risen across organizations, as a result of COVD-19, the long-term effects are still unknown.

With an understanding that the maturity of BCM programs varies greatly from organization to organization and operational resiliency has been put to the test from COVID-19, IBM OpenPages is hosting this roundtable to discuss the lessons learned and challenges that remain for improving business continuity management in 2020 and beyond.

Participants are encouraged to freely discuss and reflect on their experiences implementing BCM programs over the past year, and will also hear from IBM OpenPages experts on best practices for executing a BCM program and where to focus next as plans evolve.

Lessons learned and challenges that remain for improving business continuity management
Hear from industry experts about their experiences implementing BCM programs
Learn and understand best practices for executing a BCM program

Heather Gentile

Director of RegTech offerings


As Director of RegTech Offerings within IBM’s Cloud and Cognitive division, Heather is responsible for product strategy of IBM’s GRC and financial crimes portfolio.  During the past 18 years, she has specialized in developing solutions to optimize regulatory compliance initiatives and the need for automation, AI and cognitive in support of risk and compliance programs and financial crimes monitoring.  Prior to joining IBM, Heather was responsible for overseeing the compliance analytics division of regulatory solutions at Wolters Kluwer. 

Joshua Andrews

Offering manager

IBM OpenPages with Watson

Joshua Andrews is an Offering Manager for OpenPages with Watson where he focuses on the Business Continuity Management and Regulatory Compliance Management solutions. He is a licensed attorney with eight years of experience in the financial services industry. Since joining IBM, he has focused on automating regulatory change management and building out the business continuity management solution.

With the unique combination of financial services, technology and regulatory expertise, IBM RegTech enables institutions to make more timely and risk-aware decisions. We apply the latest advancements in artificial intelligence, machine learning and automation to the risk and compliance process, increasing operational efficiency, accelerating insight and improving transparency. This greater oversight and understanding helps our clients preserve institutional trust and enhance value to their shareholders and customers alike.

To learn more about IBM financial crime and regulatory compliance solutions, visit and follow us on Twitter @IBMFintech